Shipping and Refunds

eBooks

Once your order is complete you will be able to download your eBook instantly. To re-download your book in the future, log into your account and select the Downloads section.

When you purchase an eBook from us, we provide you with a DRM-free download. Unfortunately, since there is no way to "return" the eBook, we are unable to provide refunds for digital purchases.

Print Books

We ship to the United States, Canada, United Kingdom, and Australia. Please contact us for shipping options in other regions.

Shipping is free for customers in the United States, Canada, United Kingdom, and Australia. Please contact us for shipping options in other regions.

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Print books are typically shipped within 3 - 4 days of order completion. Shipping may be delayed during periods of high order volume.

The shipping method varies by country, but your order should typically arrive within five business days after it has shipped. Once your order has shipped, you will receive a confirmation email containing a tracking number.

Problems can sometimes occur when a book is printed. If there is a defect in your book, please contact us and we will ship you a replacement.

Our return policy varies by country. If you purchased your book in the United States, you can return it within 7 days of delivery, and we will issue a refund minus a 20% restocking fee.

Please get in touch with us to initiate a return or for details on returns outside the United States.

Payload Publishing
92 Cornerstone Drive, #209
Cary, NC 27519
Email: [email protected]
ยฉ Copyright 2025 Payload Media, Inc. All rights reserved.

Orphan Book List

Orphaned books are titles that need to be updated with the latest information. Use this form to request a list of books that need a new author to see if there is one you'd like to update and earn royalties.

Author Proposal

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